Terms of service

Terms of Service

1. Overview
This website is operated by Knitley House. By visiting the site or buying from us, you agree to these Terms of Service.

2. Products and prices
We do our best to show product colours, sizes and details accurately, but slight differences may occur depending on your screen. Prices are shown in GBP and may change without notice. We reserve the right to correct any errors in pricing or product information.

3. Orders
Placing an order is an offer to buy. We may refuse or cancel an order, for example if a product is out of stock or there is an error in the price. If this happens after payment, you will get a full refund.

4. Payment
Payments are processed securely by our payment providers. You confirm that the payment details you provide are yours and are valid.

5. Shipping, returns and refunds
Shipping is covered in our Shipping Policy and returns in our Refund Policy.

6. Your statutory rights
Nothing in these terms affects your rights as a consumer under UK law.

7. Use of the site
You agree not to misuse the website or use it for any unlawful purpose.

8. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses. Our liability for any order is limited to the amount you paid for it.

9. Changes to these terms
We may update these terms at any time. The version on this page applies to your order.

10. Contact
Questions about these terms can be sent to info@knitleyhouse.com.